Clinica Dr Daniel Goncalves

O Desafio

Increase efficiency in the clinic's daily information management and consequently improve the patient journey.

Outcomes

Reduction of 20% in daily operational time, increasing attention to the patient.

Dr. Daniel's Osteopathy Clinic has always stood out for its personalized service. Each patient, in addition to professional rigor, is treated like a family member. And that's how we felt from the beginning of this project.

Even though there was a need for improvement in process management, we quickly realized that the organization would have to be an integral part of the current functioning of the clinic, as this was the only way they could keep up with the full schedule.

But all members of the clinic team were open to changes, a fact that helped to "sell" a better way of doing things.

O Problema

Highly fragmented management of schedules and clinical records, taking a long time to administratively organize patient data.

We take a long time to prepare clinical records and respective treatments. And if there's an occasional exchange of patients, we have to redo all these procedures.
Verónica Gonçalves
Receptionist

Phase 1 - Research and Learning

We started by mapping the current patient experience, simulating a consultation from its scheduling.

After a day of field research and role playing, we gained some precious insights which we then discussed with the clinic workers, and from there we were able to co-create some interesting ideas and implementations.

This mapping of the patient journey allowed us to place ourselves on the other side of the reception desk, on the patient's stretcher, and thus, understand the most important part of the clinic: the patients.

Phase 2 - Development and Prototyping

How to save time by streamlining the clinic's daily management?

The information management process was in need of a revolution: isolated data silos meant that the effort for their daily use and reformulation of the schedule was quite time-consuming.

For this, we created a bridge between various platforms, uniting them with a single objective: time saving and process streamlining.

Using the schedule as the main part of this entire system, we managed to unite all calendar management with the respective patient records, all directly linked to the billing program. With one click, they can issue the invoice!

And now? The existing patient data was missing...

With the system ready, we needed data to populate it. Without this, we would have a car ready to go, but we didn't have the gas to actually get it moving.

So we idealized and developed a specific area for migrating existing data so that they could start working on the system as quickly as possible.

Solution & Result

With the system ready to work, we estimate that we managed to reduce the operational time by about 20%, achieving a considerable margin for them to be able to give more attention to the patient.

I came to WayAcross by recommendation, and with a huge desire for evolution that the process promised.

I don't deny my initial internal resistances, but as I got to know the always available team, everything started organizing and evolving quickly!

I highlight the unique way in which, with very few meetings and field research, they presented me with solutions that I myself, with 60h/week there for so many years, had not yet seen!

Without a doubt, one must have the humility to leave the island to see the island!

From there to the implementation of these ideas was a step, always accompanied and personalized, and today nothing is like before! More technological, integrated informatically, organized, with more attention to detail, all of this freeing up essential time for other things! Much more productive in short!

It's a pleasure to know that there are still people/companies that can be trusted!

I never thought that a tailor-made program, adding to the suggested optimizations, could go so far!! And open doors to so much in the future!

"Leading efficiently is knowing how to put pride aside. Maybe this isn't a tip for your career, but for your life." - Rafael Russon

Thank you.
Daniel Gonçalves
Osteopath / Manager